Shipping policy


Who We Are

Kitchendro ("we," "us," or "our") operates the website https://Kitchendro.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Time will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5–8 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Return Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@Kitchendro.com
  • Phone: +33 1 21 25 15 18
  • Address: 87 Avenue Achille Thumerelle, Avion, 62210, France
  • Hours: Monday – Friday: 09:00 – 18:00 (CET)