Payment policy


Last Updated: May 31, 2026

At Kitchendro, we are committed to providing a secure and convenient shopping experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding transactions made through our website.

Accepted Payment Methods

We accept secure payments through Shopify Payments, which may include:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods available at checkout, depending on your location

The payment methods displayed during checkout are the payment options currently available for your order.

Payment Processing

All payments are securely processed through Shopify Payments and its authorized payment partners. When you place an order, your payment method will be authorized and charged at the time of purchase.

We do not store or have direct access to your full credit card information. Payment data is handled securely in accordance with industry security standards.

Currency

All prices displayed on our website are shown in the currency indicated at checkout.

If your payment is made in a different currency, your bank or card provider may apply exchange rates and additional fees, which are outside of our control.

Order Verification

To protect our customers and prevent fraudulent transactions, we reserve the right to verify payment information before processing an order.

In some cases, additional verification may be requested. Failure to provide requested information may result in order cancellation.

Failed or Declined Payments

A payment may be declined for several reasons, including:

  • Insufficient funds
  • Incorrect card information
  • Bank security restrictions
  • Payment provider issues
  • Suspected fraudulent activity

If your payment is declined, please verify your payment details or contact your bank or payment provider for assistance.

Taxes

Applicable taxes, duties, or other charges will be calculated and displayed during checkout where required by law.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities for international shipments.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, it may take several business days for your bank, credit card issuer, or payment provider to reflect the refund in your account.

For more information, please refer to our Return and Refund Policy.

Payment Security

We take security seriously. Our website uses SSL (Secure Socket Layer) encryption and secure payment technologies provided by Shopify Payments to protect your information during transmission.

Contact Us

If you have any questions regarding payments or billing, please contact us:

Kitchendro
87 Avenue Achille Thumerelle
Avion, 62210, France

Email: support@Kitchendro.com
Phone: +33 1 21 25 15 18

Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (CET)